Terms & Conditions
The rules and agreements for using the AMPHLS platform and services.
Welcome to AMPHLS. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By creating an account, accessing the Model Hub, or using AMPHLS Agents, you agree to these Terms and Conditions and our Privacy Policy. If you do not agree, you must not use our services.
2. Description of Services
AMPHLS provides a SaaS platform for Agentic AI, AI Governance, and AI Safety. Our services include autonomous agent deployment, model training (Fine-Tuning), inference via local or cloud GPUs, and safety monitoring. We use infrastructure from AWS, GCP, and Microsoft to deliver these services.
3. Account Registration & Security
You are responsible for maintaining the confidentiality of your account credentials. Any activities that occur under your account are your responsibility. You must notify us immediately of any unauthorized use of your account.
4. Billing & Payments
- Pricing Model: AMPHLS operates on a utility-based pricing model. You pay the direct infrastructure cost plus a flat 9% platform service fee.
- Payment Gateway: All payments are processed exclusively through GoPayFast. The 9% service fee covers all transaction processing and Merchant Discount Rates (MDR); no additional gateway fees are charged to the end-user.
- Currency: All pricing and transactions are processed in US Dollars (USD).
- Taxes: The 9% platform fee includes all applicable operational and regulatory taxes. We bear the tax burden to keep your billing simple.
- Wallet System: AMPHLS uses a prepaid wallet system. You must top up your wallet via PayFast to use metered services (Inference, Training, RAG, GPU clusters).
- Real-Time Deductions: Usage fees (Infra + 9%) are deducted in real-time or hourly based on consumption.
- Insufficient Balance: If your wallet balance is insufficient, active deployments and tasks will be automatically stopped to prevent over-billing.
5. Refund Policy
Due to the instant allocation of GPU resources and infrastructure costs incurred from our partners (AWS, GCP, etc.), all wallet top-ups and usage fees are non-refundable. We encourage users to start with smaller amounts to test their workloads.
6. Use of AI & Compliance
Users must use AMPHLS AI services responsibly. You agree not to use our agents or models for any illegal, harmful, or unethical activities. AMPHLS Govern and Shield are provided to help you maintain compliance, but the final responsibility for AI output remains with the user.
7. Intellectual Property
All content on the AMPHLS platform, including software, design, and trademarks, is the property of AMPHLS or its licensors. You are granted a limited, non-exclusive license to use the services for your business operations.
8. Limitation of Liability
AMPHLS shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services, including AI-generated outputs or model performance issues.
9. Termination
We reserve the right to suspend or terminate your account if you violate these terms or engage in activities that threaten the security or integrity of our platform.
10. Contact
For any questions regarding these terms, please contact us at support@amphls.com or call 03001510537. Address: House 1127 Saddar Lahore Cantt Pakistan.