Support Center

Frequently Asked Questions

Everything you need to know about AMPHLS platform, billing, and AI technology.

General Questions

AMPHLS is an enterprise-grade Agentic AI platform that allows organizations to deploy autonomous AI agents, govern their AI lifecycle for compliance, and enforce real-time safety guardrails.
Our platform is built for enterprises in regulated industries (Finance, Healthcare, Legal) and developers who need production-grade AI infrastructure with total control and safety.

Billing & Payments

All our pricing and transactions are processed in US Dollars (USD).
AMPHLS uses a prepaid model for infrastructure costs (GPU usage, inference, training). You top up your wallet via PayFast or other methods, and costs are deducted in real-time based on your usage.
Instead of monthly subscriptions, we charge a flat 9% service fee on top of the raw infrastructure costs (AWS/GCP/Azure). This fee includes all taxes and allows you to use all platform features (Agents, Govern, Shield) with zero upfront cost.
We exclusively use GoPayFast for all credit/debit card transactions and wallet top-ups. This ensures a fully licensed, regulated, and secure payment experience.
No. Transparency is our core value. Your total bill consists of raw Infrastructure Cost + 9% Platform Fee + standard PayFast MDR fees. All applicable taxes are included within this transparent breakdown.

Technical & Safety

Yes! Our Local GPU Bridge allows you to connect your on-premise hardware (via Ollama or vLLM) to the AMPHLS platform, keeping your data entirely private while using our orchestration tools.
AMPHLS Shield uses a multi-layer verification system that cross-checks AI outputs against your provided knowledge base and enforces semantic guardrails in real-time.