Privacy Policy
How we handle your data and ensure your privacy in the age of Agentic AI.
At AMPHLS, we are committed to protecting your privacy and ensuring the security of your personal and business data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform and services.
1. Information We Collect
We collect information to provide better services to all our users. The types of information we collect include:
- Account Information: Name, email address, company details, and billing information.
- Usage Data: Information about how you interact with our platform, including AI agent configurations, task logs, and model performance metrics.
- Technical Data: IP address, browser type, device information, and logs from our Model Hub and GPU infrastructure.
- Customer Support: Communication with our support team via email or our 24/7 service number.
2. How We Use Your Information
We use the collected data for various purposes:
- To provide, maintain, and improve our AI platform and services.
- To process your transactions and manage your prepaid wallet balance.
- To provide 24/7 customer support and technical assistance.
- To monitor and analyze usage patterns to enhance platform safety and performance (AMPHLS Shield).
- To ensure compliance with regulatory frameworks (AMPHLS Govern).
3. Data Security & AI Privacy
We implement industry-standard security measures to protect your data. For our AI services:
- Local GPU Bridge: When using our local GPU bridge, your sensitive data and model weights remain on your infrastructure. AMPHLS only processes metadata required for orchestration.
- Encryption: All data is encrypted in transit and at rest using enterprise-grade encryption protocols.
- Access Control: We enforce strict access controls and provide audit trails via AMPHLS Govern.
4. Data Sharing & Disclosure
We do not sell your personal data. We may share information with:
- Infrastructure Partners: Cloud providers (AWS, GCP, Microsoft Azure) required to host our services.
- Payment Processors: To facilitate secure payments via PayFast and other supported methods.
- Legal Requirements: If required by law or to protect the rights and safety of our users.
5. Your Rights
You have the right to access, correct, or delete your personal information. You can manage your account settings directly through the AMPHLS Dashboard or by contacting our support team.
6. Cookies and Tracking
We use cookies to enhance your experience, remember your preferences, and analyze site traffic. You can manage cookie preferences through your browser settings.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: support@amphls.com
- Phone: 03001510537
- Address: House 1127 Saddar Lahore Cantt Pakistan