Return & Cancellation Policy — AMPHLS

As AMPHLS provides digital SaaS (Software as a Service) products and AI/ML infrastructure services, the concept of a "physical return" is not applicable. However, we have established clear guidelines for service cancellations and account closure.

1. Cancellation of Subscription

Users may cancel their monthly or annual subscription plans at any time through the AMPHLS Dashboard. Upon cancellation:

You will retain access to plan features until the end of the current billing cycle.
No further charges will be made to your account for that specific plan.
No partial or prorated refunds will be provided for the remaining days of the cycle.

2. Digital Assets & Models

Any models trained (Fine-Tuned) or data indexed (RAG) using our infrastructure are considered digital assets created for the user. These cannot be "returned." Upon account termination, these assets may be deleted from our systems in accordance with our data retention policy.

3. Wallet Balance

Unused wallet balances are non-refundable and cannot be returned as cash. They remain in your account for future use as long as your account is active.

4. Service Discontinuation

AMPHLS reserves the right to discontinue or modify any part of the service with prior notice. In such cases, users will be given time to export their data and configurations.

5. Contact for Support

If you wish to cancel your account or have questions about your service status, please contact us:

Phone: 03001510537 (24/7 Support)
Address: House 1127 Saddar Lahore Cantt Pakistan
Email: support@amphls.com